loss of menu in word 2000

  keann 19:31 05 Feb 04
Locked

when I open word 2000, the menu at the top is no longer displayed, either in a new document or when opening an existing one. right clicking the mouse does not help.
any suggestions please.

  PcDummies 19:34 05 Feb 04

can you get to tools then customize?!

  Dazwm 19:35 05 Feb 04

Try detect and repair.

  VoG II 22:07 05 Feb 04

Is it just the Menu that's gone or toolbars as well?

Try pressing ESC to exit full-screen mode.

  Eric10 08:49 06 Feb 04

I'd been waiting for you to answer Vog's question but have decided to contribute anyway so as to bring your query back to the top.

In Word 2000 and above, you can sometimes fix this simply by clicking the Start button, selecting Run, and typing: winword.exe /a. (You may need to specify the full path although you probably won't.) When using the /a switch in Word 2000 and higher, certain problems with the Data key in the registry trigger a repair utility, and this utility then automatically rebuilds the corrupt values. Such problems appear to be strictly limited to bad settings in the Toolbars value, and the toolbar settings have to be completely out of the range of “acceptable” values for this self-repair procedure to be triggered; so mild corruption would not usually be fixed by it.

If using /a doesn't fix the problem you will need to go into the Registry. Don't forget to backup your Registry before messing with it.

You need to close Word and delete the following Registry key :

HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Word\Data

A clean key will automatically be created when you restart Word.

Alternatively, rather than delete the “Data” key itself, you can delete either “Settings” or the “Toolbars” value within the Data key – if your menus and toolbars are corrupt but your other settings are OK, just delete the Toolbars value and you won't lose your preferred settings.

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