livebox problems

  pontoon 19:19 20 Apr 07

help needed please, having trouble getting livebox installed, at the moment broadband connection is made by using speedtouch modem, no problems, when i try to install the live box i get as far as installing livebox, then it comes up with can't connect due to firewall, i have disconnected the firewall and the avg, and still get the same problem, phoned orange 3 times and they seem to have no ideas, tried to install umteen times, getting lost now , help please.

  ding dong dave 19:24 20 Apr 07

have you got windows defender installed? if so you would need to disable that aswell

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