Without warning my connection to Orange broadband via the livebox went down 5 months ago. My pc was a wired connection with a wireless connection to my laptop. After checking all cables, connections etc I contacted Orange on numerous occasions. They checked my account, sent out a BT engineer to check the line, replaced the livebox but all to no avail. In desperation I asked them to send out another modem which they did - a speedtouch modem. This is a dial up broadband modem and I am able to get my broadband connection ok on this. However I cannot connect to my laptop on this and really want my wireless router to work! When I asked Orange why the modem detects the broadband ok but not the livebox they informed me that they use different frequencies. I don't think they have much clue about any of this. Can anyone advise what I can do to get the livebox router to detect the broadband? I have reset it several times to no affect.
Modems & routers do "talk" differently, there is a setting that BT can see that sometimes "locks" to either one. The de-fault should be auto so that either can sync @ the next opportunity, but as I say it sometimes doesn't release-hence modem or router only.Good luck getting someone to take that on board though !