lexmark Z400 series

  conrail 14:22 11 Feb 09

hope somebody can help, have an elderly friend using a lexmark Z400 series scanner/printer with xp, not sure if home or pro, asked me to help because his printer stopped printing, changed the cartridge, only has one colour cartridge, removed the plastic covering, went throught the automatic alignment but now going round in cicles as it says there is an automatic alignment problem, nothing in the manaul about this. friend is not on the net but he does a lot of work for a local charity as secretary and also produces newsletters so I would like him up and running, I have tried the Lexmark site, click here, but that does not give his printer so cannot get past this page, thanks

  conrail 11:21 12 Feb 09

unistalled and reinstalled same problem, his daughter has just phoned me to say she unplugged it, put the plug back in and it works fine, I didn't think of that as there was power there,

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