Lexmark X75 won't scan or copy

  justray 00:11 14 Aug 03

Hey folks, pal's got this machine that has an exclamation mark in the device manager that reads "Win XP cannot start this device because the configuration info (in the registry) is incomplete or damaged (code 19)". It'll print but nothing else and the answers in the previous threads don't seem to help. BTW where do I find the 'X75 cleaner program' ?

  Pangie 00:22 14 Aug 03

what if u uninstall & reinstall,it mght work.goog luck

  justray 00:32 14 Aug 03

tried it, don't work

Have you tried Lexmarks website. they offer tech support via email.I know this as have x75 myself and are very helpful

  Wak 08:44 14 Aug 03

To clean the cartridges, right click the Printer icon in the Sys Tray/ click Solution Centre/ Maintenance/ Clean to fix Streaks.
Regarding your other problem, I would suggest that you remove and replace the drivers in Device Manager under Imaging Device which covers the scanning and copying part of the X75, the printer part being lower down in the USB Printer section.
I hope this helps.

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