laptop won't shut down

  daisypol 22:27 PM 19 May 11
Locked

My lap top won't shut down - any suggestions? I haven't installed anything new. No virus detected by spyware doctor.

  Fruit Bat /\0/\ 22:59 PM 19 May 11

Operating system?

Make + model of Laptop?

Can sometimes be a one off glitch - remove AC power - remove battery

refit battery - refit AC power - reboot

  daisypol 07:01 AM 21 May 11

Hi and thanks for trying to help: It's a recurring probem - using windows 7. It's an Acer Aspire 5472

  catpwss 09:32 AM 21 May 11

How old is it & does it come under any sort of guarantee??.

  Fruit Bat /\0/\ 09:57 AM 21 May 11

What exactly happens when you try to shutdow?

freezes on shutdown screen?

Trying to install an update but fails?

Screen goes blank but fans still running?

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