Laptop with Win XP, can't shut down?

  pj123 09:30 03 May 03
Locked

I have a laptop running XP. When I go to START the mouse icon changes to the hourglass, if I click it nothing happens. The only way I can shut down is Ctrl, Alt, Delete and click on Shut Down.

Is there another way to get to System Restore so that I can "go back" Please?

Other than that everything works fine.

  PSF 09:33 03 May 03

Try re-starting in safe mode and then doing a system restore from there.

  VoG™ 09:39 03 May 03

Hold down the Windows Key then press R to bring up the run box. Enter

c:\windows\system32\restore\rstrui.exe

and OK.

  pj123 09:44 03 May 03

Thanks to both. I will try them and post back.

  powerless 10:39 03 May 03

click here

Or...

Start > Run > Copy and Paste:

SFC /SCANNOW

Click ok. Also pop your XP disc in as well.

  powerless 10:40 03 May 03

oh use...

"Hold down the Windows Key then press R to bring up the run box. Enter"

SFC /SCANNOW

Enter.

  pj123 10:53 03 May 03

Thanks Powerless, will try that as well. The laptop in question is in my office. Will go in tomorrow Sunday and do the checks. Will keep you posted.

  pj123 10:15 07 May 03

Feedback. The Windows Key doesn't respond either. The Managers decision is to Format and Re-install.

Thanks for the try.

Pete

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