laptop problem

  antsuxx 12:13 30 Apr 08
Locked

Im having trouble with my daughters laptop, basically ,i susspect a virus or trojan , but wheni run any anti virus software or even windows disk cleanup, the process gets so far and re boots, i cant even do an online scan or any update without the thing rebooting , iv tried doing scans ect in safe mode and the same result. can any one ofer any suggestions please,

many thanks, Antony

  Superstylin 13:04 30 Apr 08

have you tried restoring to an earlier point?

  antsuxx 13:14 30 Apr 08

Yea tried that

  splatter 13:35 30 Apr 08

Can you connect using your ethernet or USB lead?

If so then ensure that the wireless setting all match up. It's possible that your router has reset all setting so that if you have changed any WEP keys they may have been set to default.

You may also find that your admin username/password has been reset to the default.

  splatter 13:36 30 Apr 08

Posted that in the wrong thread. Ignore it.

  Ditch999 14:18 30 Apr 08

Try opening a command prompt, Start > Run > Cmd, and run the system file checker by typing "sfc /scannow" without the quotes and hit return. You may be asked for your Windows CD so have it ready.

  Ditch999 14:18 30 Apr 08

There is a space between sfc and /scannow

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