Laptop failing to boot

  smudge6521 19 Jul 11
Locked

Can anybody assist with the following problem, My laptop will not boot up when i switch it on it goes to a black screen which says it is in safe mode then a small dialogue box appears saying that it is a disk diagnostics box and asking me to perform a scan when the scan is complete it tells me to download the software to fix the problem, I have tired presssing F2 and going into the set up to try and boot up from my recovery disk but it wont let me. Does anybody know a work around with this it seems as though I have picked up some nasty from the internet that I am unable to fix at the moment.

  johndrew 19 Jul 11

What software does it want downloaded?

What is the laptop and what OS?

If it is a virus/malware, have you tried downloading the AVG Rescue CDand doing a 'clean' to remove it?

  smudge6521 19 Jul 11

The laptop is a ACER 9 series and is running windows XP pro and I am unable to download anything as it wont let me connect to the internet even though it is asking me to download this what it claims to be a windows diagnositic kit

  johndrew 20 Jul 11

Windows will not expect you to download a"diagnostic kit". You have picked up a virus/malware and need to clean your laptop. Either run your own anti-virus and malware software or download the AVG CD I linked above.

You may need to start in 'Safe Mode' to get your AV scans to run.

Advertisement

This thread is now locked and can not be replied to.

Should I upgrade to Windows 10? 8 reasons why you should upgrade to Windows 10... and 2 why you…

We are being sold the ability to spend money we don't have. And we love it

IKinema aims to banish droopy shoulders and wonky spines in animated CG characters

How to use Apple Music in the UK: Complete guide to Apple Music's features

We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message