Laptop crashes when I watch videos

  mds303 15 May 13

Hi I usually watch videos on my laptop (through HDMI lead to TV). Recently the video has started getting jerky and then the laptop crashes/turns off. The fan starts 'whirring' and in the task manager, the CPU usage goes up to 100%. The laptop stats are 4GB RAM & has an i3 CPU, so should be up to the task. Any ideas???

  chub_tor 16 May 13

It sounds like overheating so try giving it a good clean out for dust. This rather cheesy youtube video will show you how

  onthelimit1 16 May 13

In my experience it's usually necessary to dismantle the laptop to get at the pile of dust and fluff between the fan and the heat sink. Give the make and model and I'll try to find a link to a service manual.

  difarn 16 May 13

I have experienced this. Extended use of using an external monitor can cause overheating and other problems if the graphics card in the laptop is not up to it. Sometimes adjusting the screen resolution on the external monitor helps as does standing the laptop on a cooling tray.


This thread is now locked and can not be replied to.

Should I upgrade to Windows 10? 8 reasons why you should upgrade to Windows 10... and 2 why you…

We are being sold the ability to spend money we don't have. And we love it

Encore creates eerie effects for Spielberg's new TV show The Whispers

How to set up Apple Music & make sure you don't get charged: Get Apple Music for free

We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message