Laptop continuous freezing/pausing/stuttering in cycle 5-10 seconds

  Scottish_Anatomist 21:14 08 Dec 14
Locked

Hey Everyone, i’m hoping you can help me with a problem that has been slowly driving me crazy for the last few months.

My laptop is stuttering for the entire time that it is switched on (i.e. it doesn’t come and go, it’s ever present). By stuttering, I mean that it pauses/freezes every 5 to 10 seconds and the freeze lasts for between 5 and 10 seconds. The mouse cursor still moves around during the freeze, and anything I click or type during that time happens once it resumes. In other words, as I’m typing this, there is no text on the screen for around 5 seconds and then the whole sentence appears (try writing an entire dissertation like that – I think I’m going to need therapy!!)

As I’m a student, and therefore can’t afford to take it to a shop to get it seen to, I’m hoping you good folks can give me some ideas on what’s causing it. I‘ve tried a number of things to rule stuff out (system details and some test data is at the end). I’ve loaded the operating system in safe mode and the problem is still present.

Overheating – I’ve checked both the CPU and HDD temperatures and they are well within operating limits (using CoreTemp). The fan is functioning as normal.

CPU – I tested the CPU with the Intel Processor Diagnostic Tool and there were no errors.

HDD – Tested with SeaTools, Windows own disk checker and also Speed Fan SMART test. SeaTools and windows own found no errors but Speed fan found that there were a reasonable number of reallocated sectors (188 - but still within normal range for model). I’ve also defragmented the HDD.

GPU – I installed the INF update utility for the chipset and no errors found with Directx Diagnostic Tools (don’t know any other diagnostic tools for graphics cards...)

Drivers – Using DriverMax I found 28 drivers were out of date so i updated them all, however had to roll them back as the computer was kept crashing.

Memory - Memory Diagnostics Tool shows no errors.

Registry – JetClean used to clean up registry files

System Files – System file check found errors in the windows sidebar that I never use.

Virus and Malware – Scanned using AVG (free version – i used to use Norton, but switched when subscription ended; about the time I remember the problem started happening however I have run the computer with AVG disabled and it still happens) and Malwarebytes

I’ve also taken it apart to inspect the components for any problems and dust build up – and it all looks ok.

System Info

OS Name Microsoft® Windows Vista™ Home Premium

Version 6.0.6002 Service Pack 2 Build 6002

Other OS Description Not Available

OS Manufacturer Microsoft Corporation

System Name JAMES-PC

System Manufacturer Sony Corporation

System Model VGN-NS30E_S

System Type X86-based PC

Processor Pentium(R) Dual-Core CPU T4200 @ 2.00GHz, 2000 Mhz, 2 Core(s), 2 Logical Processor(s)

BIOS Version/Date American Megatrends Inc. R2030Y3, 26/08/2009

SMBIOS Version 2.4

Windows Directory C:\Windows

System Directory C:\Windows\system32

Boot Device \Device\HarddiskVolume2

Locale United Kingdom

Hardware Abstraction Layer Version = "6.0.6002.18005"

User Name (removed on purpose)

Time Zone GMT Standard Time

Installed Physical Memory (RAM) 3.00 GB

Total Physical Memory 2.87 GB

Available Physical Memory 1.03 GB

Total Virtual Memory 5.95 GB

Available Virtual Memory 3.04 GB

Page File Space 3.16 GB

Page File C:\pagefile.sys

Display

Name Mobile Intel(R) 4 Series Express Chipset Family

PNP Device ID PCI\VEN8086&DEV2A42&SUBSYS9045104D&REV07\3&11583659&0&10

Adapter Type Mobile Intel(R) 4 Series Express Chipset Family, Intel Corporation compatible

Adapter Description Mobile Intel(R) 4 Series Express Chipset Family

Adapter RAM 1.31 GB (1,406,683,136 bytes)

Installed Drivers igdumdx32.dll,igd10umd32.dll

Driver Version Not Available

INF File oem114.inf (iCNT0 section)

Color Planes Not Available

Color Table Entries 4294967296

Resolution 1280 x 800 x 59 hertz

Bits/Pixel 32

HDD

Description Disk drive

Manufacturer (Standard disk drives)

Model TOSHIBA MK2555GSX

Bytes/Sector 512

Media Loaded Yes

Media Type Fixed hard disk

Partitions 2

Total Cylinders 30,401

Total Sectors 488,392,065

Total Tracks 7,752,255

Tracks/Cylinder 255

Memory

Name Ricoh SD Bus Host Adapter

Manufacturer Ricoh Company

Status OK

PNP Device ID PCI\VEN1180&DEV0822&SUBSYS9045104D&REV22\4&108CCF39&0&19F0

Memory Address 0xD4100900-0xD41009FF

IRQ Channel IRQ 17

Driver c:\windows\system32\drivers\risdptsk.sys (6.3.2.22, 45.50 KB (46,592 bytes), 04/03/2009 16:31)

Name Ricoh Memory Stick Host Controller

Manufacturer Ricoh Company

Status OK

PNP Device ID PCI\VEN1180&DEV0592&SUBSYS9045104D&REV12\4&108CCF39&0&1AF0

Memory Address 0xD4100800-0xD41008FF

IRQ Channel IRQ 17

Driver c:\windows\system32\drivers\rimsptsk.sys (6.3.0.56, 67.00 KB (68,608 bytes), 04/03/2009 16:31)

Name Intel(R) ICH9M-E/M SATA AHCI Controller

Manufacturer Intel

Status OK

PNP Device ID PCI\VEN8086&DEV2929&SUBSYS9045104D&REV03\3&11583659&0&FA

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