Kindle not recognised by computer

  johnincrete 19 Oct 12

When I connect my Kindle to the USB port to charge it, I get a message from Windows (XP) saying that a device connected to a port is not recognised and offers no help.

Any ideas?

There is a small orange light shining on the Kindle next to the imput port which goes out when I disconnect.

  scotty 19 Oct 12

Look here for suggested solutions.

Are you sure that the USB cable has the data lines connected? There are USB cables which only have the power lines connected and are only for charging.

  wiz-king 19 Oct 12

I have a Sony e-reader and the orange light is a charging light and if I look at 'drives' it list the e-reader along with c,d,e and any USB sticks I have plugged in.

  Fruit Bat /\0/\ 19 Oct 12

Remove all USB devices

Download and run USB device View

Uninstall ALL devices that are shown as not connected.

Reboot the machine.

Plug in your USB device and windows should then find new hardware and reinstall the drivers for the device.

  morddwyd 20 Oct 12

If you're only charging it, then it doesn't matter if the computer doesn't recognize it.

  johnincrete 20 Oct 12

Fruit Bat By "remove" do you mean just remove the cables from the USB sockets? What about the mouse without which I can't do anything?

  johnincrete 20 Oct 12

More puzzled! I switched the computer on this morning and left it while I made coffee. When I got back, there was a message to say that Windows had found new hardware. I connected the Kindle and... nothing! However, I left it connected to see if it charged. After about 5 minutes, Windows found the Kindle as if nothing had been wrong. So, thanks all: I'll keep this topic just in case.


This thread is now locked and can not be replied to.

Should I upgrade to Windows 10? 8 reasons why you should upgrade to Windows 10... and 2 why you…

We are being sold the ability to spend money we don't have. And we love it

IKinema aims to banish droopy shoulders and wonky spines in animated CG characters

How to use Apple Music in the UK: Complete guide to Apple Music's features

We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message