bill clark 14:16 20 Jun 12

have been using my kindle for several months without problems. this morning i entered shop in kindle store and it sent me to wi-fi networks, when trying to connect to my wi-fi network i'm told the password is incorrect??? i know my password is correct!! how do i solve this proble???

  Ian in Northampton 15:11 20 Jun 12

I don't know the Kindle at all - but are you sure it's trying to log on to your network, and not some other one? Or that someone hasn't changed your network settings?

  Woolwell 15:20 20 Jun 12
  hastelloy 16:46 20 Jun 12

If you go to Kindle help, fill in the details and you will have the option of a phone call. They will either ring pretty much straight away or you can specify a time. I have always found them very helpful.

  scotty 12:18 21 Jun 12

Kindle has an issue with wireless security. Encryption on your router has to be set to TKIP. It will not work with AES encryption.

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