Item not in Add/Remove

  spuds 19:05 21 Apr 07

I made a number of attempts to downloaded a programme from Serif this afternoon. The programme set-up appears to go to the final stages (every time) then freezes.

Checking in 'Programmes' in XP, the item is listed. Clicking on the programme, and a message "Registration DLL appears to have been modified.Please reinstall the programme". It then suggests removal via Add/Remove.

Checking Add/Remove the programme is not listed!.

Made various attempts to download and overwrite, without success. Any suggestions, in resolving this problem.

  VoG II 19:33 21 Apr 07

It the program installed using the Windows Installer try this click here

  VoG II 19:34 21 Apr 07

That should be "If".

It doesn't actually remove anything, just clears the registry entries. You should then be able to try installing again.

  spuds 20:17 21 Apr 07

VoG thanks for the info and link. The Serif programme was via its own installer, but out of curiosity I downloaded the link, but it doesn't seem to apply to the Serif programme. I will keep the installer link on the computer, for future reference.Thanks again.

  moorie- 21:10 21 Apr 07

is it possible to system restore to before the install,download again,diconnect from net,disable av and try the install again.

  bruno 22:20 21 Apr 07

If you download "ccleaner", that has a facility for removing programmes,which may work for you.

  spuds 14:34 22 Apr 07

Tried various tactics without much success yesterday. Made a couple of 'overwrite' attempts this morning, ant the programme eventually finalised. Even showing in Add/Remove now. Registration with product went without a problem via internet email.Would possible suspect that it was an error with Serif download procedures, hence blocking of completion yesterday and earlier today!.

Ticked as resolved.

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