Internet suddenly not working! - please help

  Viv-208691 21:25 14 Jul 04
Locked

I recently downloaded a Norton 'live update' to find that immediately after my internet connection stopped working (i.e. informed me that 'this page cannot be displayed).

The XP pc is hardwired to a linksys router and it has aol 9.0 on it.

I attempted system restore but for some reason it fails to restore to any system restore checkpoint.

Does anyone have any suggestions?-i desperately need to make it work again!

  Viv-208691 21:53 14 Jul 04

???anybody???

  end 21:59 14 Jul 04

just for clarification...is the whole internet "down " for you or just your connection with Norton and live update??(am hoping the "experts" will "step in" !!..please!!)

  Viv-208691 22:02 14 Jul 04

No, the whole connection is down. i cant access any webpage on i.e.

Thanks, more help needed please!

  Androcles 22:09 14 Jul 04

Try this,go off the net,uninstall norton,reinstall norton and go back on the net.

  Androcles 22:11 14 Jul 04

Without reinstalling the updates.

  Viv-208691 22:12 14 Jul 04

yeh, ok i will try that and let you know how it goes. cheers.

  bretsky 22:13 14 Jul 04

Go to Norton help and support click here

bretsky ;0)

  gudgulf 22:14 14 Jul 04

Can you connect if you shut Norton off?

  vinnyo123 23:19 14 Jul 04

Check your configurations with your router and PC the router might have reset.

  Viv-208691 23:22 14 Jul 04

Hi, thanks to all of you for your help. I uninstalled norton utilities and now my pc is connecting to the net just fine. I dont know why it mucked it up in the first place though. I think that i now believe the rumours about norton being poorer than a lot of free software...

Thanks again.

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