Internet light goes off

  Allan RISC OS user 16:39 10 Mar 09
Locked

Thomson Speed Touch 585 v6
Windows XP SP3
HP Pavilion
ISP Tiscali
Connected to the NTE5 directly, BT Iplate fitted.
Speeds upto 3Mbps

The main problem is that whilst the Power, LAN and DSL LEDs remains lit the Internet LED goes off and usually will not come back, or it will flash but then off again. The only reliable way to get the Internet Connection is to switch off and then on at the power switch on the unit.

I suffered this problem before fitting the Iplate.

The telephone line is not noisy, and I have advised the ISP but nothing seems to be done about it.

Just the usual requests to test this or that, (they just follow a script).

Any suggestions at to the cause?

  RobCharles1981 16:53 10 Mar 09

Post Your Full Line Stats: Follow the instructions in doing so.


There is a page within the router GUI that displays the line stats. Click the link below.

click here.

Alternatively, click the link below:

click here

Click Broadband Connection on the left of the main screen, choose DSL Connection and finally choose Details at the top right of the page.

  Terry Brown 17:03 10 Mar 09

It could something as simple as a bad connection on your cable (Try unplugging it,if reversable change ends) clean and retry

Is the connection into the computer a USB or RJ45.
If USB try another Direct port.
Terry

  Allan RISC OS user 12:23 11 Mar 09

Hi RobTheOrganGuru

Below are the states you said I should post on the site. They look okay to me, but......

Look forward to your thoughts

Broadband Connection
DSL Connection
Internet Services
Toolbox
Home Network



[ Administrator ] Overview | Details | Help

Home > Broadband Connection > DSL Connection


Physical Connectivity OK
DSL Connection

Link Information

Uptime: 0 days, 1:10:00
Modulation: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 4,832
Data Transferred (Sent/Received) [KB/MB]: 952.00 / 4.54
Output Power (Up/Down) [dBm]: 12.5 / 19.0
Line Attenuation (Up/Down) [dB]: 27.5 / 50.0
SN Margin (Up/Down) [dB]: 13.0 / 12.0
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 4 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 4 / 0
FEC Errors (Up/Down): 0 / 1,442
CRC Errors (Up/Down): 0 / 16
HEC Errors (Up/Down): 0 / 12

  Terry Brown 16:28 11 Mar 09

Loss of Signal (Local/Remote): 4 / 0
Error Seconds (Local/Remote): 4 / 0


These seem to indicate the fault lies with your computer as the signal (from the remote) is Ok, but the local (Your computer / router/modem) is at fault.

Once again, check all your connections, and if possible test the router on another machine as it be breaking down.
Terry

  Allan RISC OS user 12:56 12 Mar 09

Hi Terry

Thank you for your reply, yesterday the connection held up very well over a few hours, but today it has dropped out twice and re-started, and the third time I had to power down the Router.

I have again included test results....
DSL Connection

Link Information

Uptime: 0 days, 0:13:57
Modulation: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 32 / 4,320
Data Transferred (Sent/Received) [KB/MB]: 484.00 / 10.16
Output Power (Up/Down) [dBm]: 9.5 / 19.0
Line Attenuation (Up/Down) [dB]: 28.0 / 50.0
SN Margin (Up/Down) [dB]: 10.0 / 13.5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 6 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 39 / 0
FEC Errors (Up/Down): 0 / 366
CRC Errors (Up/Down): 0 / 4
HEC Errors (Up/Down): 0 / 3


again they do not mean much to me, but the signal loss and error seconds look high!

I will not be able to try the Router with another computer, so may just have to replace it.
I have checked the connections as you suggested.
I have also checked for Virus,adware etc., all appears ok. Am I correct in thinking that the Bandwidth and Data Transfer are good, the BT line is copper from the exchange as far as I know and the distance to the Exchange is at least 2.5 miles.

Regards
Allan
This may appear twice as I have sent it but it is not showing!

  Allan RISC OS user 13:03 12 Mar 09

If my bandwidth as show on the previous note is 4320
why does my speed tester only record 1.20Mbps?

  RobCharles1981 22:48 12 Mar 09

Line Attenuation (Up/Down) [dB]: 28.0 / 50.0
SN Margin (Up/Down) [dB]: 10.0 / 13.5

Nice Figures with them stats here.

Out of interest what speed are you currently getting??

  Allan RISC OS user 10:16 13 Mar 09

Hi RobTheOrganGuru

I have just tested the speed it is 2.7Mbps at about the same time as I obtained the stats below.

Regards

Allan

DSL Connection

Link Information

Uptime: 0 days, 0:24:10
Modulation: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 416 / 4,736
Data Transferred (Sent/Received) [MB/MB]: 1.32 / 23.53
Output Power (Up/Down) [dBm]: 12.5 / 19.0
Line Attenuation (Up/Down) [dB]: 27.5 / 50.0
SN Margin (Up/Down) [dB]: 12.0 / 11.5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 1 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 1 / 0
FEC Errors (Up/Down): 0 / 329
CRC Errors (Up/Down): 0 / 2
HEC Errors (Up/Down): 0 / 2

  RobCharles1981 18:15 13 Mar 09

Line Attenuation (Up/Down) [dB]: 27.5 / 50.0

With an Attenuation of 27 you should be getting the full 8mb.

Tiscali are at fault.

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