Internet keeps disconnecting, any advise?

  astra46 20:29 22 Dec 10
Locked

Im having problems with Pipex again, my internet keep disconnecting every 30 mins tonight, they have sent me out an Ethernet Modem, but i cant set it up, im using a USB modem at the moment, any idea?

Their tech support aint great so far!!

  ashleycardwell94 00:57 23 Dec 10

the Ethernet modem should have been set up already by pipex ready for you to just plug it in and off you go.

head over to click here if you need remote support.

It should be just plug and play.

When you plug it in does your computer recognise the network connection?

If so, see if you can access the router config page. If you can, but normal pages won't load, then the router itself has not been configured properly so you will have to enter internet login details etc. If not then the problem lies within the computer or the connection between the computer and the router.

To access the config page:

Open Command Prompt (Start, Programs, Accessories), and type 'ipconfig /all'.

Look for 'Default Gateway' and note the address given (it will be similar to 192.168.0.1).

Open your internet browser and enter that address into the address bar and press enter. That will take you to the router's config page.

You will probably have to log in. The login details can normally be found either on a sticker on the router (with the serial number etc.), or somewhere in the documentation that came with it.

  newkidonblock 07:14 23 Dec 10

PS: Config /all file now reads:

Windows IP Configuration

Host Name . . . . . . . . . . . . : Laptop
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 1C-65-9D-21-34-4A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Dell Wireless 1397 WLAN Mini-Card
Physical Address. . . . . . . . . : 1C-65-9D-21-34-4A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Marvell Yukon 88E8040 PCI-E Fast Ethernet
Controller
Physical Address. . . . . . . . . : F0-4D-A2-95-61-9F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

I think you've posted in the wrong thread? Or are you also 'astra46'?

  Halmer 15:43 24 Dec 10

Doesn't one of the setting force it to disconnect every 30 mins or have you already checked it?

  Fruit Bat /\0/\ 16:11 24 Dec 10

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