Internet has stopped working - message

  MikeAuck 05:47 27 May 10

Here is a friend's Internet problem when using windows XP. She wrote:
While reading your email, the screen suddenly came up with this message: "Internet has stopped working!" -- I have to sign in again, and a different screen came up and I have to type hotmail again, then the normal screen came up.
And, after a few lines, she adds:
While typing this, another screen came up, I have to come out and in a few times before I can continue, so I sign off now.

  birdface 08:55 27 May 10

Maybe get her to download the free version of malwarebytes update it and then run it to see if it finds any problems.

click here

And maybe a good idea to change her password if using Hotmail in case her Hotmail account has been hacked.

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