Internet Explorer virus problem

  SPIKE69 14:06 06 Feb 04
Locked

I cannot get Internet Explorer to dial out. Windows detects an error and invites me to send an error message to Microsoft. This fails because Explorer can't get out and I get the same error message repeated.

Seems like I should uninstall Explorer and reload. I can't do this because Explorer is a protected program.

Does anybody have any ideas?

Many thanks

Spike69

  Jester2K 14:08 06 Feb 04

and whats the error exactly?

  Stuartli 14:11 06 Feb 04

Explorer is a protected program? In which way exactly?

  SPIKE69 07:33 08 Feb 04

Thanks folks for the responses.
The error message I get is
"Microsoft Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience".
I tick the box for it to restart, and I get the same message.
the error signature I get is
"AppName.iexplore.exe AppVer 6.0.2800.1106. Mod Name-sysns.dll. ModVer:0.0.0.0. offset 000143ce.

When I tried to uninstall I.E.6. via Norton. I was advised than it could not be uninstalled because it is a protected file.

Hence I am stuck.

Seekit, thanks for the lead but it was not releveant to Win2000 Pro.

  hoverman 07:45 08 Feb 04

If appropriate, have you tried System Restore to see if it will cure the problem?

  VoG II 09:11 08 Feb 04

Try a repair click here

  SPIKE69 12:12 09 Feb 04

Many thanks for your time folks, I've tried all recommended solutions, to no avail. I'm hoping I will not have to reload Win2000 and thereby have to reload all my software, etc.

I'll hold off for a few days in the hope that another solution might turn up.

Cheers and thanks again

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