Internet connection problem windows 7

  KirstyK 19 Aug 12
Locked

I am unable to connect to the internet from my computer; it says 'No internet access'. Other devices are OK, so I know the hub is OK (Virgin media broadband. Has anyone got any ideas? It says 'can't communicate with primary DNS server.' It suddenly stopped working. I was using it fine yesterday on facebook and was not doing anything unusual with it.

  Nontek 19 Aug 12

Try a System Restore back to when it was working ok.

  KirstyK 19 Aug 12

Thanks, but would appreciate an alternative solution without having to do a restore, as no full back up done as lack of space on buffalo drive. It says 'dns server not connected' even when use ethernet cable.

  onthelimit1 19 Aug 12

System restore does not delete any of your data (unlike a full restore).

  onthelimit1 19 Aug 12

Try the advice on this link

  Woolwell 19 Aug 12

Jock1e - already stated has tried with ethernet cable.

Try flushing ips - Start - cmd in search box - select cmd then in the box ipconfig /flushdns

  Woolwell 20 Aug 12

192.168.0.1 is the access to the router and should work without internet connection. If it doesn't then it means that the PC is failing to "talk" to the router and there could be a number of reasons for that.

Other devices are working ok indicates that it may not be a problem with the router. Try re-booting router.

No reply now for over 12 hours so perhaps problem is solved.

  c4rm0 20 Aug 12

Can you do a ipconfig /all for me via the command prompt and post the results.

Also why not use Google's DNS servers instead of virginmedia's i always use it when virgins are playing up

go into your TCP/IPv4 properties of your Local area connection and change the primary and secondary DNS servers to 8.8.8.8 and 8.8.4.4. once done do a ipconfig /flushdns to flush your dns cache

Advertisement

This thread is now locked and can not be replied to.

Should I upgrade to Windows 10? 8 reasons why you should upgrade to Windows 10... and 2 why you…

We are being sold the ability to spend money we don't have. And we love it

Microsoft claims its new VR lens system is better than Oculus Rift's

Apple Music preview: Why Spotify should be scared of Apple's impressive new music-streaming service

We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message