Internet connection problem windows 7

  KirstyK 18:52 PM 19 Aug 12
Locked

I am unable to connect to the internet from my computer; it says 'No internet access'. Other devices are OK, so I know the hub is OK (Virgin media broadband. Has anyone got any ideas? It says 'can't communicate with primary DNS server.' It suddenly stopped working. I was using it fine yesterday on facebook and was not doing anything unusual with it.

  Nontek 18:54 PM 19 Aug 12

Try a System Restore back to when it was working ok.

  KirstyK 19:30 PM 19 Aug 12

Thanks, but would appreciate an alternative solution without having to do a restore, as no full back up done as lack of space on buffalo drive. It says 'dns server not connected' even when use ethernet cable.

  onthelimit1 19:59 PM 19 Aug 12

System restore does not delete any of your data (unlike a full restore).

  onthelimit1 20:00 PM 19 Aug 12

Try the advice on this link

  Woolwell 22:58 PM 19 Aug 12

Jock1e - already stated has tried with ethernet cable.

Try flushing ips - Start - cmd in search box - select cmd then in the box ipconfig /flushdns

  Woolwell 10:43 AM 20 Aug 12

192.168.0.1 is the access to the router and should work without internet connection. If it doesn't then it means that the PC is failing to "talk" to the router and there could be a number of reasons for that.

Other devices are working ok indicates that it may not be a problem with the router. Try re-booting router.

No reply now for over 12 hours so perhaps problem is solved.

  c4rm0 22:59 PM 20 Aug 12

Can you do a ipconfig /all for me via the command prompt and post the results.

Also why not use Google's DNS servers instead of virginmedia's i always use it when virgins are playing up

go into your TCP/IPv4 properties of your Local area connection and change the primary and secondary DNS servers to 8.8.8.8 and 8.8.4.4. once done do a ipconfig /flushdns to flush your dns cache

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