Internal CD & External DVD drives not recognised

  Jlen 06:59 17 Jun 10
Locked

Both drives have disappeared of the 'radar'. my external Freecom hard drive storage is ok.
Unplugging the usb on the ext Freecom DVD recoder makes no difference.
The following appears on the Device Mgr/Geneal tab against the Freecom DVD rcorder and the CD ROM drive

'Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)'

Thanks in advane or any pointers

I am runnng Win 7

  Press Man 08:27 17 Jun 10

Try this click here

  gengiscant 08:46 17 Jun 10

Lots of stuff here.click here

  Fruit Bat /\0/\ 10:10 17 Jun 10

No CD/DVD or CD-ROM access is missing error Code 19, Code 31, Code 32, Code 39, or Code 41
Try this if the optical drives are not appearing in My Computer or Device Manager.
(This is sometimes caused by the removal of Roxio or other writing software.)

click here
Download XP_CD-DVD-Fix.zip and save this file to your hard drive. Navigate to where you saved it and double click the file to extract the contents. Locate the EXE file you extracted and double click it. A confirmation dialog will appear when the script is done. You may need to reboot for the change to take effect.
This utility is only intended for Windows® XP, but also appears to work for Vista and Windows 7.
You may need Administrator level access to use this utility. If you do not have Administrator level access, the program will say it is finished, but will not have made any changes.

Similar fixes
click here works for vista or XP
click here

or manual fix
Run regedit and navigate to registry key
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}.
Highlight it and in the right pane, find the Upperfilters and Lowerfilters values.
Highlight each one in turn, right click and delete them.
Close regedit and restart the computer.
If in doubt make a restore point before making changes.

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