installed program does not run

  Greengo 18:13 18 Jul 08

I have a program installed on my PC that won't run from the desktop icon or via the program view. Can anyone help?

  Pamy 18:25 18 Jul 08


  Greengo 18:31 18 Jul 08

Can't re-install, don't have the program any more.

  Pamy 18:36 18 Jul 08


  Greengo 18:38 18 Jul 08

thanks Pamy,Can anyone else offer another viewpoint.

  Pamy 18:43 18 Jul 08

can you find the EXE file for it, clicking on this may run it (If you can find it

  PalaeoBill 18:47 18 Jul 08

What is the name of the program, what O/S are you on etc.
Have you looked in the \Program Files\ folder, is the executable still present?
What are the symptoms when you click on the icon, is there an error message, hour glass etc. or does nothing happen...
If you bring up Task Manager and then try to launch the program, does anything load up even briefly.
Have you looked in the Application log, via Event viewer (Administrative Tools). Any failed events.

  PalaeoBill 18:48 18 Jul 08

Sorry Pamy, I will back off.

  Pamy 18:50 18 Jul 08

No pleased you can help as I do not know what more to suggest

  Pamy 18:50 18 Jul 08

No pleased you can help as I do not know what more to suggest

  Greengo 09:39 19 Jul 08

The excuteable file still exist, when I try to run this nothing happens. When I click the icon on the desktop, the hour glass disappears after a few seconds, nothing happens.In adminstrative tools under event view I have an error message "Application hang"

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