Ink marks on envelopes through HP Photosmart e all-in-one B210a

  TonyV 15:29 22 Dec 11
Locked

I raised this question before, Ink stains on envelopes but I am still plagued with the problem. I have been in touch with the HP Support Forum, but there have been no answers then or now. Even HP cannot be bothered to answer a direct request! Does anyone have any idea how to clean the part of the print heads that meet with the paper? There is nothing I can see that would allow me to do that, but I hope I do not have to give up totally and not use the thing for printing envelopes. If this is case, why on earth design a machine that is supposed to print envelopes, yet give no way of solving a problem if it will not operate successfully?

Thanks

TonyV

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