Incredimail problem

  Nontek 09 Nov 11
Locked
Answered

The following screen-shot shows the problem. Incredimail just will not open and stay open. I have tried re-installing/updating/System Restore, all to no avail. It did open once after many repeated tries, which gave me the opportunity to send a VIP request for help to Incredimail (I have paid for version), but now even if Incredimail reply to my call for help, I cannot receive their mail as Incredimail just refuses to open.

Any ideas to secure a solution would be most welcome. TIA.

http://img715.imageshack.us/i/screenshot00304.jpg/

  Nontek 09 Nov 11

^

  buteman 09 Nov 11

Delete it and reinstall it.

I know emisoft does not like Incredimail are you using any of their products.

Try with your Firewall turned off and see if that helps.

What security programs have you got installed and have you checked to see if any of those are interfering with Incredimail.

Maybe give malwarebytes a run just to make sure there are no nasties on your computer,

  buteman 09 Nov 11

Looks like it is if you have a Hotmail or MSN account that can be causing the problem.

Maybe read your way through this and see if you can find anything to help.

http://forums.incredimail.com/viewtopic.php?f=12&t=9911

  northumbria61 09 Nov 11

I agree with buteman's comments - there is a conflict somewhere. Have you looked in Task Manager to see what else is running at the same time.

  Nontek 09 Nov 11

Thanks guys, I have done a full scan with Malwarebytes and also checked all the other things buteman has suggested.

Have had a quick look at the link buteman has given, looks interesting but I will still need to dig deeper within that link, as all the comments there do refer to the same problem as mine. I did try re-setting my hotmail account but so far no luck.

I will let you know how I get on.

  Nontek 09 Nov 11

Still no joy, I have tried all the 'solutions' mentioned in the link above, to no avail.

I have reported problem to Incredimail via the VIP contact, but no reply so far.

I am using my bt.internet Yahoo email address meanwhile.

  Nontek 09 Nov 11

northumbria61

I did check in Task Manager, no problem there.

  northumbria61 09 Nov 11

I did try re-setting my hotmail account but so far no luck.

Have you tried deleting your Hotmail account to see if that is the problem. You can reinstall the account if it doesn't make any difference.

  northumbria61 09 Nov 11

There are instructions here (scroll down) for when Incredimail won't start including a Registry Edit - and screenshots etc. Worth looking at enter link description here

  Nontek 10 Nov 11

northumbria61

Yes I did try the delete route. I will try your latest suggestion a bit later on, when I am fully awake :-)

Thanks, will let you know how I get on.

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