I have the windows blue screen of death

  heatherwdw 16:58 02 Jul 06

I logged on to my laptop and the blue screen of death came up and on it, it says i need to do something with the anti virus programme but it wont actually let me get onto the computer to do anything with it. can anyone tell me how i can restore the factory settings

Firstly do you have a restore disc? Secondly if not do you have a version of windows on disc? Also have you tried starting up in safe-mode?

  heatherwdw 17:27 02 Jul 06

I have an sos disc but now start up disc, whenever i try going on safe mode the blue screen always comes on.

Have you everything backed up on disc? You may need to format using the disc provided.

Thanks I have just found that. But I tried to install it and it wouldn't install, because the other drive wasn't fat 32. It is NTFS because it is XP. What can I do now?

  Fruit Bat /\0/\ 20:30 02 Jul 06

What exactly is the message on the BSOD?

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