I have a problem with firefox when trying to open it

  bendigo 09 May 13

I have an hp pavilion pc running windows7. my first action on booting up is to open firefox (version 20.0.1). for some reason it refuses to open until I have made several attempts.eventually the window does appear, but is still non-operational for a while. I can think of no action I have taken to affect it. has anyone had a similar problem? Any suggestions please.

  csqwared 09 May 13

"has anyone had a similar problem?"

It looks like Mozilla has judging by their support page. If you have access to a machine which will connect to the internet have a look, they have quite a few suggestions/remedies.

  difarn 09 May 13

Hee is a link to resetting Firefox. You will see that your Bookmarks, Passwords, Cookies, Browsing History and Web Form Auto Fill will be saved but you may lose extensions and themes and website preferences. I did a reset with the previous version and this did solve the problem but I did have to restore extensions and themes. I use FEBEFirefox add-on to back up Firefox exensions, themes, bookmarks etc so this made it easier.

  bendigo 10 May 13

Many thanks to the three of you, will follow your advice and see what happens!


This thread is now locked and can not be replied to.

OnePlus 2 UK release date, price, specification rumours: When is the OnePlus 2 coming out? July…

We are being sold the ability to spend money we don't have. And we love it

HTC's head designer on what's exciting in designing for mobile right now

Apple Music preview: Why Spotify should be scared of Apple's impressive new music-streaming service

We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message