Hyperterminal = No Carrier?

  SDJ 15:17 27 Oct 04
Locked

For some reason I cannot help a friend to connect to the internet.
They are with Virgin PAYG and they started by getting an error message instantly when trying to dial, used Hyperterminal and was reported as "blacklisted" so I got them to reinstall the modem.
Rebooted and asked them to check settings and make sure the modem had reinstalled itself, which it had.

Tried to connect and they just get "Dialing" then "Redial" etc, so went back to Hyperterminal ATZ was ok, then ATDT08454550280 and they got "No Carrier"
Can anyone suggest anything as my "Friends" are getting arsy and blaming me for recommending an unreliable computer (Brand new Toshiba laptop)

Cheers

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