HTC Desire - unable to receive emails via certain wi fi

  Cara2 26 Apr 13
Locked

HTC Desire on Tesco Mobile Network, not on internet but using wi fi.

Am able to send and receive email at home (Orange ISP), but can only receive emails but NOT send from work (BT connect) although settings indicate a connection to my work wi fi.

Any advice please?

  Woolwell 26 Apr 13

The smtp settings need to be changed for work.

  Cara2 26 Apr 13

Very basic question in response to your answer - do you mean the settings on the phone or the PC?

I am assuming you mean the PC, because the phone succeeds in sending emails from the home PC.

Thanks for your reply.

  Woolwell 26 Apr 13

No - on the phone. You will have at home smtp for Orange and you will need to change this to BT for work.

  Cara2 27 Apr 13

As it works perfectly at home (sends and receives emails), are you saying it needs one setting for home (orange) and one for work (BT) for the same email address?

Sorry if I am being a bit woolly on this issue.

Incidentally, the subject title is incorrect. It should have read '...unable to SEND email'. This prob wont affect the solution though.

  mgmcc 27 Apr 13

The general "rule of thumb" is that you must always use the SMTP server of the ISP that you're connect to the internet with. This is how ISP's restrict the use of their SMTP server to their own customers, to minimise its use for sending spam.

Therefore, at home you use the Orange SMTP server, but you cannot use it when connected via BT at work and must use BT's server.

  Cara2 27 Apr 13

Aah. But doesn't that make it difficult to send emails on the go - from Internet cafes, hotspots etc - with a mobile phone or other device. You are saying, without settings, you can only receive emails?

  Cara2 27 Apr 13

Aah. But doesn't that make it difficult to send emails on the go - from Internet cafes, hotspots etc - with a mobile phone or other device. You are saying, without settings, you can only receive emails?

  Woolwell 27 Apr 13

Yes it can make it difficult to send from hotspots but in many cases the normal home smtp will work. I've had this problem in hotels.

  Woolwell 27 Apr 13

I find it useful to use webmail when away from home but this can be awkward with the small screen size of a phone.

Advertisement

This thread is now locked and can not be replied to.

Should I upgrade to Windows 10? 8 reasons why you should upgrade to Windows 10... and 2 why you…

We are being sold the ability to spend money we don't have. And we love it

Microsoft claims its new VR lens system is better than Oculus Rift's

Apple Music preview: Why Spotify should be scared of Apple's impressive new music-streaming service

We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message