HP Scanning Issue

  gippingman 30 Jan 13

I have a HP Photosmart 5510 all in one printer scanner copier and my Pc is running Windows 8. The 5510 has built in scanning software but only scans documents as PDF's. I wish to scan documents to Word. I have MS Office 2003 which has built in Office Document Scanning. When I try to scan a document using this, the box comes up to scan a new document, says choose scanner, then my 5510 comes up in the scanner list as 5510 twain or 5510 usb. However, if I select either and press ok, nothing happens - no error or follow on boxes and no scanning action from the 5510. Does this mean it is a driver issue (I believe I am using latest drivers though), a windows 8 issue or Office 2003 not being compatible on the scanning side of things - other applications within Office 2003 work ok. Advice appreciated

  morddwyd 31 Jan 13

HP are notoriously flaky when scanning.

Are you trying to scan wirelessly?

I no longer use HP (because of scanning difficulties!) but always found, on the few occasions when it worked, that an ethernet (not usb) connection was needed.

  northumbria61 31 Jan 13

If you do a Scan Preview prior to scanning you should get a New Scan box coming up which should allow you to change the File Type - ie. from PDF to JPEG etc. or even do that after scanning complete - here is an example from Epson but it's the same/similar for my Canon (standalone) scanner. enter link description here


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