HP Pavillion Laptop Freezes At Shut Down

  webber_man 13:42 23 Aug 04

My girlfriend recently bought an HP laptop and has just started to freeze completely when either shutting down or restarting.

It's running XP Home and things were fine until 3-4 days ago.

Does anyone have any suggestions?


  bremner 13:50 23 Aug 04

If you can get into the machine then I would start by using System Restore to restore to a point before the problem arose.

If this does not cure it and it is new and under warranty I would contact the vendor and let then sort it out.

  Carafaraday 15:58 23 Aug 04

I had a similar problem - the pc was under a month old (by one day!) and John Lewis gave me a replacement which so far is fine. The one that went back was a 330 I think and this is a 550.

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