Hp laptop freezes on drivers\mup.sys

  JOHN S 18:44 24 Jun 07

my daughters laptop a HP presario v5000 14 mths old freezes upon start up even in safe mode, it will start to load up to multi(0)rdisk(0)partition(1)\windows\system32\driversmup.sys.
Have not got any recovery disk any ideas
John S

  Fruit Bat /\0/\ 18:56 24 Jun 07

Make sure NOTHING is plugged into any USB ports. click here

If you can lay your hands on a XP CD then

Boot off the windows cd, load the recovery console.
Type "disable mup"
Hit Enter

  JOHN S 19:10 24 Jun 07

That rings a bell, last week my daughter said that stepped on her mp3 player that was plugged into the usb port and the metal cover came out which she pushed back in, now the usb only works now and then

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