HP Deskjet 3920 ink problems

  Nuneatonian 20:42 13 Jun 06
Locked

Hi all
I was running very low on black ink. Bought a replacement, fitted it, but the printer is still showing low ink and a big red X. Coloured ink status is ok. I have been on HP website and have spoken "on line" with advisor, but still not happy. Is it the printer or is the cartridge just faulty? driving me mad.
Any help would be appreciated
thanks
Nuneatonian

  howard63 20:59 13 Jun 06

check that all the tape came off when you fitted it. A tiny scrap can stop it working.

  Nuneatonian 23:24 13 Jun 06

Hi Howard
I have had a good look and there isn't anything on the cartridge. I have cleaned the contacts as suggested by the troubleshooter on the printer help manual.

Nuneatonian

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