How to rid viruses?

  cara 12:06 03 Nov 04
Locked

A friend is currently unable to access the Internet. His computer has had 13 Trojans. He has managed to get rid of 12, however a virus still remains.

A book has the advice that reformatting his computer will not necessarily rid him of this virus. It will remain. What is your opinion? Would this be the best way to tackle this problem? His computer uses Windows XP. Hope I have made sense?

Thanks
Cara

  GANDALF <|:-)> 12:10 03 Nov 04

Has he turned off system restore?

G

  Chris..b 12:12 03 Nov 04

This website (symantec) who make the norton anti virus range have tools for removing particular virus' if you know the name

click here

You can also go to this webpage and get a trial of norton anti virus for 15 day...useful if you dont know the name of the virus

click here


Hope this helps

  cara 12:13 03 Nov 04

Not sure of the impact of your suggestion, Gandalf? I shall check.

Thanks for reply.

  cara 12:16 03 Nov 04

Thanks also Chris B. Friend cannot access internet to try the trial version right now! Can I somehow 'give' it him?

  Chris..b 12:17 03 Nov 04

Please make sure your freind uses a firewall to securer the computer.

My fave zonealarm can stop programme from being allowed to access the internet and can be useful.

Also as GANDALF <|:-)> recommends it may be a good idea to turn off system restore

Link for zone alarm:

click here

Zone alarm is a free programme

  Chris..b 12:18 03 Nov 04

Copy it to a cd rom if you can....

  rômanab 14:59 03 Nov 04

Don't forget to turn system restore back on when his pc is clean.

Formatting his hard drive will wipe everything, including any virus which may be lurking there.

  cara 21:34 03 Nov 04

So, to clarify - formatting the hard drive will get rid of any viruses?

  cara 21:35 03 Nov 04

Oh, and what effect does system restore have on all this?

  stalion 21:39 03 Nov 04

formatting the hard drive is a last resort try this virus scanner
click here

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