How to get shift key to work

  muffin1947 22:07 PM 21 Oct 13

My wife is trying to compose some emails on her laptop but for some reason the shift key does not work so she is unable to put the @ sign in her email address and cannot enter any symbol which needs the shift key to get it anybody got any ideas.She is using XP

  Woolwell 23:17 PM 21 Oct 13

Jock1e - How will that help if the shift key isn't working?

Make and model of laptop?

Can you try and external keyboard to see if it works?

Does caps lock work?

Check num lock is not on.

Use character map to find @.

  muffin1947 23:26 PM 21 Oct 13

It is a Samsung N130 Cap Lock works Number lock works Back Space does not work cannot delete using back space

  Woolwell 23:37 PM 21 Oct 13

You may be able to type the @ using caps lock but suggest that you try and external keyboard as it seems that your keyboard has a defect.

  muffin1947 23:47 PM 21 Oct 13

I do not have access to a external keyboard

  muffin1947 23:51 PM 21 Oct 13

How do you type the @ sign using cap lock and what about the + £ and & signs

  ened 06:01 AM 22 Oct 13

It may very well be a hardware problem but to get the job done for now:

Start-Accessories-Ease of Access-On Screen Keyboard


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