How do I get rid of a Microsoft Dialoque Box

  davideo3 19:17 12 Sep 03
Locked

Every time I boot up my PC I get a Dialogue Box telling me to send a particular error report to Microsoft.
Now, I have had a few various reports I have been asked to send and when the report has been sent they simply 'self-delete'. This one with the title 'Support' saying 'support has to close' has been sent many times now and will not go away.
Any ideas anyone. I am running Windows XP/Pentium4/AOL7.

  powerless 19:23 12 Sep 03

The error pops up for a reason, do you why it is poping up, (as in what app is causing it?).

To stop the error reporting all together.

Start > Run > Type: Services.msc

Click ok.

Find: Error Reporting Service

Double click and set, Startup Type to disabled.

  davideo3 21:58 12 Sep 03

I tried what Powerless suggested.
The error report box is still popping up at computer switch-on.

  VoG II 22:46 12 Sep 03

Can you tell us exactly what the error message is, please?

  davideo3 23:47 12 Sep 03

VoG,
The actual wording is,

Support has encounted a problem and needs to close.
Please tell Microsoft about this problem.

And then I am told to click 'send error report' button or as I do now I click the alternative
'don't send'.
I don't understand this as I've never asked for support.

At the bottom of the box there is a 'click here for error data' button.

I'm not sure if you are asking for this info but here goes,

Error signature support.exe AppVer2.0.0.32
Offset 0001bae2
There follows a mass of numerical data starting with,
System Info: Windows NT 5.1 build 2600

Now that is confusing since I am running WinXP.
VoG I am completely lost especially since Powerless's idea seemed the correct way-any ideas.

  AndySD 23:53 12 Sep 03

Try going Start then Help and Support. Does it work?

Windows NT 5.1 build 2600 is XP

  davideo3 01:11 13 Sep 03

AndySD,
Thanks for your advice I am now waiting for a reply.

  AndySD 01:17 13 Sep 03

Also look in the Windows Temp folder to see if support.exe is there... if so its a virus.

  davideo3 18:24 16 Sep 03

For AndySD,

Nothing like that in the Windows Temp Folder... is that good news?

  AndySD 07:29 17 Sep 03

yes.... have you run an antivirus?


Also try the System file checker

Put your windows CD into the CD ROM and hold the shift key (the one with arrow pointing up, just above the Ctrl key on the left of your keyboard). Holding shift for a few seconds will stop the Windows CD from auto running, but the drive will still spin up to read the disk then spin back down again. Once it has spun down you can release the shift key.

Now click Start/All Programs/Accessories and choose Command Prompt. Type in

sfc /scannow

and hit enter. This will check and replace any damaged system files.

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