Thank you so much for taking the time to have a look and also for writing me such a detailed reply.
I agree with all the points you have made. I actually did a little bit of alteration yesterday which included adding the contact details to the bottom of each page, additional photos, the google places map and some quotes dotted about. I guess you saw the site after I had done these. I may also make the "area" map on the "areas covered" page a bit more interactive.
The font/font size is something I have been questioning since day one so I will at some point today go through it and reduce them all plus I'll look at the other fonts that you have suggested and swap them over.
The gallery I did hastily and agree that I need to go back and organise it better as the margins in between the photos are poor. I never used to have a gallery but I think its good for people to see that you do have existing "clients" as it provides some reassurance that people are indeed using your services.
I agree with you about the name of the site conflicting with the personal nature of the business. At the moment this is a one man "operative" but it is something that I will be developing into a stronger brand and increasing the size of the business quite a lot in the coming years so the name will come into its own at that point. "I" is also going to become "we" in the New Year, so it will represent two people at that point and will grow beyond that so those adjustments can be made.
Good point about the FAQs. I will change that over.
The other thing that I'm toying with today is to increase the size of the header. I'm not sure that the title on its own is strong enough so I am going to play around with making it larger and adding some images to it (much like the footer but not as much), if it doesn't look right then I'll leave it as is but I want to see if it creates a stronger look than there currently is.
As I said in my post, I have no experience of any of this and design is not something that I've ever done so its a constant learning curve for me but I'm glad that you think I'm on the right track and it doesn't look as bad as I thought it did.