How can I get my emails to work properly?

  geek84 18:58 PM 06 Sep 12
Locked

Hi folks

I recently placed an advert in the paper for my small business, and when someone clicks on the advert, it should bring up a box where readers can email me for more information.

However, I have tried this out myself, and when I click on the advert, a box appears on the screen, and on top of the box it says ‘enter your user name and pass word for the following server’. Underneath, in the same box, there is a sub heading saying Server: smtp.mail.yahoo.co.uk. Underneath in the same box, the user name heading appears and my first name automatically is filled in there with a password. (about half a dozen asterisks).

No matter how many times I press the ok button in that box, the box reappears and does not go away. While all this is happening, there appears a larger box in the background which would enable readers to email me there queries for more information etc.

So, at the moment, I am totally confused with why this is happening. More importantly, does that mean I would not be able to accept emails from readers?

By the way, my inbox does except ‘normal’ emails from other users.

Thanks in advance for your response.

  mgmcc 16:57 PM 07 Sep 12

Difficult to answer without knowing what the "paper" is that you've placed the advert in and the format of the ad. Normally, a link to send an email takes the form...

mailto:[email protected]

...and clicking on it opens a new message window in the user's email program.

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