Hotmail account Blocked cannot reset

  MIKE. 30 Jan 13
Locked

My aunt entered her Hotmail password incorrectly 3 times and as a consequence has been blocked. I have tried to reset her password by creating a seperate email address and following the on screen instuctions. So far this has been impossible because all the questions asked she does not know the answers. Is there a genuine contact phone number for Hotmail help or is there an additional way to reset her password.

  chub_tor 30 Jan 13

Google shows some numbers but I cannot vouch for them, they look like free numbers.

  SillBill 30 Jan 13

chub_tor they ARE free numbers BUT they are looking for Credit Cards!!

  chub_tor 30 Jan 13

SillBill I must admit it seemed strange that they were showing as free numbers but being on the top of the Google Search ads I was less wary than usual.

Having been through the frustration of helping a 92 year old friend set up new email after he also could not remember his passwords or his security data (not Hotmail) I know how frustrating it can be to get it sorted out.

  SillBill 30 Jan 13

Without the correct answers to Hotmail's security questions you have little hope of recovering the password. May I suggest setting up an account with GMX.com it will be much easier to recover a password (if needed) from them.

  SillBill 30 Jan 13

Of course I meant a FREE email account.

  MIKE. 03 Feb 13

Hi Guys first of all sorry for not coming back earlier I was away for a few days. Many thanks for your help it seems to me to be a problem with Hotmail (no contact number and needing to much information to reset the password) The only way round the problem was to create a new email address which seems a bit drastic action but at least she has an email address. Again many thanks again.

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