osofedupwivit 13:50 30 Jan 05

Hi all
This is the log from my daughters laptop, it is running so very slow! I know theres stuff to remove but can someone guide me please?

  JaßîsFaß ˜ 13:56 30 Jan 05

Log posted on seperate thread click here

osofedupwivit - hopefully Nellie2 will be along soon to assist you.

  Fruit Bat /\0/\ 14:07 30 Jan 05

C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\LEXBCES.EXE C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\system32\LEXPPS.EXE C:\WINDOWS\Explorer.EXE C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe C:\WINDOWS\System32\cisvc.exe C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe C:\WINDOWS\system32\slserv.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\fxssvc.exe C:\Program Files\Logitech\iTouch\iTouch.exe C:\Program Files\Synaptics\SynTP\SynTPLpr.exe C:\Program Files\Synaptics\SynTP\SynTPEnh.exe C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe C:\Program Files\Lexmark X1100 Series\lxbkbmon.exe C:\WINDOWS\System32\igfxtray.exe C:\WINDOWS\System32\hkcmd.exe C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe C:\Program Files\Common Files\Real\Update_OB\realsched.exe C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe C:\Program Files\Messenger\MSMSGS.EXE C:\Program Files\MSN Messenger\msnmsgr.exe C:\Program Files\CASIO\Photo Loader\Plauto.exe C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkCalRem.exe C:\Program Files\BTopenworld NetHelp\bin\mpbtn.exe C:\Program Files\Yahoo!\browser\ybrowser.exe C:\PROGRA~1\Yahoo!\browser\ycommon.exe C:\Program Files\Yahoo!\browser\ybrwicon.exe c:\progra~1\intern~1\iexplore.exe c:\progra~1\intern~1\iexplore.exe C:\PROGRA~1\Lavasoft\AD-AWA~1\Ad-aware.exe C:\DOCUME~1\ALANNA~1\LOCALS~1\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = click here R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = click here R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = click here*click here R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by BT Yahoo! Broadband O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRA~1\Yahoo!\COMPAN~1\Installs\cpn0\ycomp5_3_12_0.dll O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O2 - BHO: (no name) - {76401518-7850-84B0-A2B9-2AA82F856150} - C:\DOCUME~1\ALANNA~1\APPLIC~1\DENTFA~1\biascomp.exe O3 - Toolbar: BT Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\COMPAN~1\Installs\cpn0\ycomp5_3_12_0.dll O4 - HKLM\..\Run: [zBrowser Launcher] C:\Program Files\Logitech\iTouch\iTouch.exe O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe O4 - HKLM\..\Run: [OemReset] %systemroot%\OPTIONS\OEMRESET.EXE /AUDIT O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe O4 - HKLM\..\Run: [Lexmark X1100 Series] "C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe" O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe O4 - HKLM\..\Run: [zSPGuard] c:\program files\pjw\spguard\spguard.exe /s /r O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe" /icon O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe O4 - HKLM\..\Run: [wavechicintralogo] C:\Documents and Settings\All Users\Application Data\dupe up wave chic\Help wipe.exe O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\MSMSGS.EXE" /background O4 - HKCU\..\Run: [LDM] \Program\BackWeb-8876480.exe O4 - HKCU\..\Run: [two proc] C:\DOCUME~1\ALANNA~1\APPLIC~1\CLOCKK~1\love grid.exe O4 - HKCU\..\Run: [ares] "C:\Program Files\Ares\Ares.exe" -h O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN

  Fruit Bat /\0/\ 14:08 30 Jan 05

Messenger\msnmsgr.exe" /background O4 - Startup: wkcalrem.LNK = C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkCalRem.exe O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE O4 - Global Startup: NetHelp.lnk = C:\Program Files\BTopenworld NetHelp\bin\matcli.exe O4 - Global Startup: Photo Loader supervisory.lnk = C:\Program Files\CASIO\Photo Loader\Plauto.exe O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000 O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0527.dll O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0527.dll O9 - Extra button: BT Yahoo! Sidebar - {51085E3D-A958-42A2-A6BE-A6A9B0BAF276} - C:\Program Files\Yahoo!\browser\ysidebarIE.dll O9 - Extra 'Tools' menuitem: BT &Yahoo! Sidebar - {51085E3D-A958-42A2-A6BE-A6A9B0BAF276} - C:\Program Files\Yahoo!\browser\ysidebarIE.dll O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra button: Homepage - {F12C3C1E-28C9-48A2-93B3-02BE2C22C583} - click here (file missing) (HKCU) O9 - Extra button: BT - {F24814EA-92BF-46EB-879B-D1C335BBA4F2} - click here (file missing) (HKCU) O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll O16 - DPF: {205FF73B-CA67-11D5-99DD-444553540000} (CInstall Class) - click here O16 - DPF: {231B1C6E-F934-42A2-92B6-C2FEFEC24276} (yucsetreg Class) - C:\Program Files\Yahoo!\common\yucconfig.dll O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - click here O16 - DPF: {556DDE35-E955-11D0-A707-000000521957} - click here O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - click here O16 - DPF: {6F750200-1362-4815-A476-88533DE61D0C} (Ofoto Upload Manager Class) - click here O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - click here O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - click here O16 - DPF: {F04A8AE2-A59D-11D2-8792-00C04F8EF29D} (Hotmail Attachments Control) - click here O17 - HKLM\System\CCS\Services\Tcpip\..\{37105C91-D5F5-4CA7-991F-5BFF7B17DFDE}: NameServer = O17 - HKLM\System\CCS\Services\Tcpip\..\{C95453BD-E7AC-4081-8BB1-9161E264AA3D}: NameServer = O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = brookes.ac.uk,ac.uk O17 - HKLM\System\CS2\Services\Tcpip\Parameters: SearchList = brookes.ac.uk,ac.uk O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = brookes.ac.uk,ac.uk O23 - Service: AVG7 Alert Manager Server - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe O23 - Service: AVG7 Update Service - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe O23 - Service: BlackICE - Unknown - C:\Program Files\ISS\BlackICE\blackd.exe (file missing) O23 - Service: DefWatch - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe O23 - Service: LexBce Server - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE O23 - Service: Symantec AntiVirus Client - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe O23 - Service: RapApp - Unknown - C:\Program Files\ISS\BlackICE\RapApp.exe (file missing) O23 - Service: SmartLinkService - Unknown - slserv.exe (file missing) O23 - Service: YPCService - Yahoo! Inc. - C:\WINDOWS\system32\YPCSER~1.EXE

  JaßîsFaß ˜ 14:09 30 Jan 05

2nd part of log click here

osofedupwivit - please try and post all further details to this thread only. i.e. do not start new threads - scroll to box at the bottom of this one to add a new response.

  JaßîsFaß ˜ 14:10 30 Jan 05

Doh! - why didn't I think of that!

  Fruit Bat /\0/\ 14:10 30 Jan 05

please post you replies and any other logs you are asked for

in this thread.

please tick the other threads as resolved

this will stop us all getting very confused

  osofedupwivit 14:24 30 Jan 05

Thank you! Sorry am lacking in common sense sometimes!
Anyway, I cant find the button to tick resolved as there are no replies to the other two threads???
Sorry to be a pain

  Fruit Bat /\0/\ 14:29 30 Jan 05

just type any letter and click on the resolved box.

I believe you do have problems however DO NOT DELETE ANYTHING until the experts have had a look, you will need to wait until Nellie2 or Mark2 come on the site

  osofedupwivit 14:34 30 Jan 05

Ok will do, have marked others as resolved. :)

  Nellie2 14:54 30 Jan 05


Sorry to be a nuisance but you haven't posted the full log. I need to see all of it including the header which tells me your operating system and which version of hijackthis that you are using.

Also, you are running hijackthis out of a temporary folder. This isn't good as backups can be lost on reboot. Can you extract the program out of the zip file and into a folder of it's own and then run it from there.

If you haven't already done so then download and install Adaware and Spybot S&D click here and click here Make sure you check for updates and then run them both and let them fix what they find.

Reboot and then run hijackthis and post the fresh log here... all of it this time! :)

This thread is now locked and can not be replied to.

Battlefield 1 review: Destructive environments, phenomenal graphics and an emotional campaign make…

1995-2015: How technology has changed the world in 20 years

Microsoft HoloLens hands-on review

How to use System Preferences in macOS Sierra (and Mac OS X): Complete guide to personalising the…