This is just a suggestion to the PC Advisor people. It seems that this Helproom has quite a large group of people using it and in some cases people seem to be almost having a conversation through the board with items submitted only minutes apart.
Maybe some sort of chat room where people can discuss problems real time would work well although i'm not sure of the best way to implement such a system.
Server wise i suppose you'd save space on message board items but would need more processing power to run the chat.
I leave it open to discussion