Helpctr.exe file

  baldyx 00:32 15 Mar 05
Locked

My internal dvd writer suddenly stopped reading audio CDs which were read o.k. previously, i.e. played o.k. on my pc(Windows xp). The same CDs are o.k. on my other pc.

Whilest troubleshooting the problem I came across the message :
Malicious Script Detected.
Object: filesystem object
Activity: Getspecial folder
File : Helpctr.exe

I have run full virus scan of the pc and found no threats.

Please help. Thanks.

  FelixTCat 10:35 15 Mar 05

Run an anti-spyware program such as Adaware or Spybot and see what they come up with.

  Fruit Bat /\0/\ 10:39 15 Mar 05

helpctr - helpctr.exe - Process Information

Process File: helpctr or helpctr.exe
Process Name: Microsoft Help and Support Center

Description:
HelpHost.exe is a process associated with the Microsoft windows operating system. When help is requested in Windows 2000 or later version of Windows this process will be initiated. This is a non-essential process. Disabling or enabling this is down to user preference.

1. Check cables are fully inserted in rear of DVD and where plugged into motherboard

2. renew cable IDE or try on other cable if available.

3. read laser us in drive renew drive.

  baldyx 13:16 15 Mar 05

Have run spybot and Adaware but still not working.

I would like to point out that the DVD drive can read/write other cds e.g. data CDs & some other music cds. It is just that it stopped reading certain cds which were read ok before!

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