Computers can often turn out to be disappointing, and suppliers are not always as helpful as we would like, but it doesn't help to get angry, least of all with the people you are asking for help.
Consumer related issues should be posted in the Consumer Watch forum, rather than the Help forum. If you type in CAPITAL LETTERS it is like shouting, and your post may well be ignored by would-be helpers. At best they will be less inclined to help you.
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