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Hello and good afternoon to you all. My friend has just brought over her Vista laptop...its a Dell Inspiron 1720 laptop that she purchased in Feb 2008, it runs vista. We think the the laptop has a virus, she can no longer get to the desktop icons. I dont really know what happened, but it just wont load.
We've tried to lad from the F8 menu but still no joy!!
Then we've tried from the windows Boot Manager.
The following message appears.
Windows failed to start. A recent hardware or software change might be the cause. To fix the problem:
1. Insert your windows installation disk and restart your computer( She cannot find ther installation disk!!)
2. Chosse your language settings, and then click next.
3. Click repair your computer.
If you do not have this disk, contact your system administrator or computer manufacturer for assistance.
Info: Windows failed to load because a required file is missing or corrupt.
As I said before we've tried all options in the f8 advanced setup menu....to no avail, I'm just trying to get the laptop to start normally, and then i'll install a new anti-virus. She has said that the laptop has not worked for over 1 year now.
Any suggestions please???
If the CD does not cure the problem, then she needs to borrow a Vista CD, and repair it using the licence code that is printed on the laptop.
Many thanks Terry Brown, ive burn the AVG to a cd, now pls can u tell me how to boot from the cd please??
If its a DEll then she probably doesn't have a Vista disk as the Op system will have been Pre installed.
You need to look at Windows Vista's Repair Your Computer options.
* Startup repair - This automatically fixes problems that are preventing Windows from starting
* System Restore - This will Restore Windows to an earlier point in time
* Windows Complete PC Restore - This will completely restore your entire PC - programs, system settings and files - from a back up that you have previously created (Available in Windows Vista Business, Enterprise and Ultimate editions only)
* Windows Memory Diagnostic Tool - This checks your computer's memory hardware for errors
* Command Prompt - This opens a Command Window
With the Complete PC Restore Option you must have made a backup of your system, either on your hard drive or on a set of DVDs, in order to use this option. If you don't have a backup then don't use this option
How you access the repair options will depend upon whether you have a Windows Vista installation disk or whether your operating system came pre-installed by your PC manufacturer.
If no repair options are available your PC manufacturer may have replaced the tools or customised them. Check your Computer Manual before proceeding.
1/ Start your PC
2/ If your PC has one operating system Press and Hold the F8 key as your PC starts. If the Windows Logo appear you will need to start again
3/ If you have a dual boot system a Boot option menu will appear. Highlight the Vista operating system and Press the F8 key
4/ In both cases, if all has gone well, an Advanced options screen will now appear
5/ Highlight the repair Your Computer option and Press Enter
6/ Select a keyboard layout, and then Click the Next button
7/ Next select your user Name and Enter your Password, then Click OK
8/ The recovery options should now appear
Windows Installation Disk
1/ make sure your PC can boot directly from the Vista DVD. Obviously, most modern PCs can. With older machines you may need to check the PC's BIOS
2/ Start the PC
3/ Immediately insert the Windows Vista DVD into the DVD drive
4/ A Black screen will appear with the words 'Press any key to boot from CD or DVD'
5/ Press Any key to start the booting process
6/ A new screen will now appear with a progress bar. The legend say's 'Windows is loading files'
7/ After a few minutes the Microsoft copyright window ill appear and another small progress bar will be visible
8/ You will next see a Blue curtained screen
9/ After a short while the Language option screen will appear
10/ Select your language and keyboard language and the Click the Next button
11/ At the bottom left of the next screen - the Install screen, Click on the Repair Your Computer option
12/ The System recovery options will now search for your Windows Vista installation
13/ Once the Vista installation has been located, Highlight it and then Click the Next button
14/ You are now presented with the set of recovery options
15/ Click on the Option you require and follow the onscreen prompts
Had the same message on a Toshiba laptop not so long ago. I removed the hard drive and placed in a caddy and checked with a hard drive manager. The hard drive had many bad sectors. Only solution for me was a new drive. Hopefuly not the same for you and above solutions will work.
Hello and good morning to u all, Still no joy with my friends laptop. I'm normally quite good with repairing laptops, but this one is quite tough, and if I take it to a shop, they may charge quite a bit, thats why i'm trying to sort it out here for her, lol!!!
okay...Terry brown, I downloaded the AVG rescue cd software, I burnt it to disk, but it said that there were no viruses found, lol....I dont know if there are any more links u can give me to any other anti-virus sites software, that i can burn to cd/usb drive and try again....at least the f12 button works and I can boot from the cd drive/usb drive.
Fruit Bat.....thanks for your info, but still no joy....my friend actually had the operating system dvd(reinstallation DVD, windows vista home prem 32-bit)....ive tried to use this in the f12 boot menu......but it then takes me back to the f8 advanced options menu.....I don't know WHY iys NOT reading the dvd.....when it was reading the AVG rescue disk cd that terry brown adviced me to use. I also have the drives and utilities DVD for the laptop as well.
Fruitbat, Also in the advanced options menu...it does NOT seem to give me the option for repair your computer,...the one that u mentioned, so thats a bit strange..any idea why??
Any more suggestions/help would be much appreciated, and thanks people for ALL the help so far, pls keep the suggestions, possible solutions coming please.
Can you get to command prompt and run
If u mean command prompt on the desktop then no, but if u mean the commnad promt in dos mode then yes.
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