1. get her to join this forum.
2. if the virus was very infectious then I always reinstall. It's the only was to make sure it's gone and one has the added benefit of the OS running at optimum pace!
3. Which virus was it?
4. you need to use 3 maybe 4 virus removal tools as they will always find ones the others don't.
5. try booting into safe mode (F8) with internet and the open the browser.
6. uninstall and reinstall the drivers.