Help installing hp moviewriter dc3000

  kbca23 13:07 02 Mar 04
Locked

Has anybody had any expereince of this?

I have tried several times to install this external DVD drive on two different machines but there is some kind of problem with the drivers each time. Device manager shows the asterisk in the yellow circle next to the USB port I use. I have to say that HP support seem to be less than helpful, even though the device is little over a week old.

Kevin.

  expertec 13:10 02 Mar 04

What Operating Systems??

  expertec 13:10 02 Mar 04

What Operating Systems??

  kbca23 13:15 02 Mar 04

Windows xp service pack 1 installed

22 Gb hard disk space available
512 Mb Ram
Athlone 1600xp processor

USB 2

  kbca23 13:15 02 Mar 04

Windows xp service pack 1 installed

22 Gb hard disk space available
512 Mb Ram
Athlone 1600xp processor

USB 2

  expertec 13:18 02 Mar 04

Maybe downloading some updates would help click here

  expertec 13:18 02 Mar 04

Maybe downloading some updates would help click here

  kbca23 13:25 02 Mar 04

There is a problem with this:
They advise using the mydrive utility to check drive and firmware, however when i do so i recieve the message 'no hp drives were detected on your system' - I have installed and removed twice so far.

  kbca23 13:25 02 Mar 04

There is a problem with this:
They advise using the mydrive utility to check drive and firmware, however when i do so i recieve the message 'no hp drives were detected on your system' - I have installed and removed twice so far.

  expertec 08:56 03 Mar 04

Resolved? How did you fix it?

  expertec 08:56 03 Mar 04

Resolved? How did you fix it?

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