help i have a trojan virus on my pc

  neosimz 12:41 05 Jul 03
Locked

today i downloaded a file that i thought was ok and virus free when i opend it i quickly realised it has installed a trojan virus on my pc , I have run virus checker and it will not remove it it in my system32 file and im really worried because its a key logger file , any advice on how to remove it toff my pc

  VoG II 12:43 05 Jul 03

What is it called?

  neosimz 12:44 05 Jul 03

keylogger.trojan

  VoG II 12:46 05 Jul 03
  neosimz 13:22 05 Jul 03

it still wont go
i downloaded the program and it says ILE: C:\hiberfil.sys

PROBLEM: I could not scan this file. Error Code 32: "The process cannot access the file because it is being used by another process."

SOLUTION: A common reason for this error is that Windows has locked the file for
SOLUTION: exclusive access. A swap file is a common example. Also, an antivirus
SOLUTION: program might be denying access to the file. In that case, you can
SOLUTION: temporarily disable the anti-virus to clean the trojan.

FILE: C:\pagefile.sys

PROBLEM: I could not scan this file. Error Code 32: "The process cannot access the file because it is being used by another process."

SOLUTION: A common reason for this error is that Windows has locked the file for
SOLUTION: exclusive access. A swap file is a common example. Also, an antivirus
SOLUTION: program might be denying access to the file. In that case, you can
SOLUTION: temporarily disable the anti-virus to clean the trojan.
after i scan

  VoG II 13:24 05 Jul 03

Try starting in Safe Mode and running it again. To do this reboot and keep tapping the F8 key just before the Windows screen appears, then select Safe Mode from the Menu that should appear.

  VoG II 13:58 05 Jul 03

More information click here

  neosimz 15:38 05 Jul 03

its still not working i need help

  keewee 16:01 05 Jul 03

Hi,
It is normal for some virus files to run into problems with hiberfil.sys, and pagfile.sys.
How do you know that you have a keylogger virus? Has your AV software reported it?

  Jester2K II 16:05 05 Jul 03

WHAT HAPPENED WHEN YOU TRIED SAFE MODE??

  david.h 16:18 05 Jul 03

looks like a total reformat and reload of windows

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