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I have a fairly old 'puter with a Creative Sound Card installed. Unfortunately it keeps crashing other 3rd party music programs, I'm told because I don't have the correct drivers installed.
The Creative website won't help because the card is too old.... well outside it's warranty period.
Does anyone know the Creative Labs help or support email addy please? I'd like to tell them what I think of their lack of support.
My card has the following written on it.
DP/N 088GF C/O 5G
It has a Creative chip on it with this typed on it:-
My O/S is Window 98SE, Processor is AMD Duron 700 Mhz, Ram=192MB.
Winamp play music just fine, but if I use other software like Guitar Pro 4, or Learn 2 Play Rock Guitar, or even my old Micropose Grand Prix FI game; they all crash after a short while playing a continuous note. Then the only way out is to reset my 'puter & let scandisk run.
If anyone out there can possible point me in the direction for downloading the right drivers, & give me the email addy for Creative Labs sound card support, I would be very grateful.
My email addy is:- [email protected]
Thank you all.
A word of advice.
Do NOT post your e-mail address on the Forum.
You may be inviting any number of strange e-mails.
If you want people to contact you by e-mail, you can 'invite' them to e-mail you via the yellow envelope.
Hi Taff, Thanks for your reply. I already have Belarc Advisor (a very good program by the way & free), but unfortunately it reports the card as whatever I define it as, when I try-out & load a different driver. The same sound card has been reported as 4 different cards depending upon what driver I try out at that time.
Hi Jackcoms, Thanks for your advice. I'm new to this forum, so didn't know how it works, re: email addies.
If anyone else has some other ideas on how to solve the driver problem, then I will look forward to hearing them. Cheers chaps.
Have you tried the software auto-update on their support page?
Have you tried Start>Programs>Accessories>System Tools>System Information>Components?
This should list your Creative sound card by name (it does with my Creative SoundBlaster Live!).
You could also try Removing the sound card from Device Manager and Rebooting.
As far as I can recall, I ditched the Creative SB Live! drivers pack for the built-in XP version when switching from 98SE to XP Pro; it does all that I require and is listed as Version 22.214.171.1241, although credited to Creative.
Is the pc a Dell?
If so you have a pci 128 creative card (Dell model 088GF) and the drivers for 98se are at click here
Number 2 or number 3 in the list are what you need.
The problem with the sound card has now been solved, thank to you lot. I appreciate all your helpful contributions.
I'll just reply to the last 3 suggestions:-
Flimbo: The auto-update on the Creative website didn't work on my PC. I just don't think Creative cater to support their older sound cards (anything over a mere 3-years old). Their site is most unhelpful & I guess they're deliberately so, to encourage the owner of their older cards to buy new ones from them (profit motive, as always).
Stuartli:- Uninstalling the card then reinstalling it doesn't work as Win98SE CD doesn't have the drivers for my PCI64 card.
Gudgulf:- My PC isn't a Dell, but thanks for your suggestion.
Taff:- It is your link that did the trick. Got the good driver from DriverGuide.com eventually. Now works just fine. Thank you.
I was thinking of XP as I use it - force of habit...:-)
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