Help appreciated- Outlook express hangs on "send"

  Griffon 12:06 11 Oct 03

We have an occassional but increasingly frequent problem with outlook express stopping and not responding when the send button is pressed. The only way out is to alt-cntr-del after which the pc asks whether to send the message in the outbox yes or no. Pressing yes does send the e-mail and then the application closes. Bit of a pain really!! This is on a ~750 MHz, Evesham pc with windows 98 SE and dial-up to Tesco's ISP.

  Keith 14:24 11 Oct 03

Sounds like OE has corrupt files. Use Control panel > Add/Remove programs to do uninstall and then re-install OE. Make a note of your Account settings in OE first (Tools/Accounts). Worth a try. Keith

  Griffon 07:24 13 Oct 03

.... we'll give that a try.

  wee eddie 22:46 13 Oct 03

Do you have a big message in the Out Box

Are you running an Anti Virus/Fire Wall?

Could some visitor be sending a message?

  Griffon 22:55 13 Oct 03

No, to the first question and yes to the second, McAfee antivirus software. Could this do it?

  wee eddie 20:21 14 Oct 03

If someone has tried to send you a couple of uncompressed holiday photos.

One can appear to be downloading for hours.

Literally that if they are a couple of Mgs each.

  Griffon 20:41 14 Oct 03

Yes, I see what you mean. It's an intermittent problem, occuring say one time in each 5 or 10 times we send an e-mail, and I've never correlated it with incoming e-mails - but then I've not been focused on that. Mmmm ... worth looking out to see if that's the problem.

  wee eddie 22:53 14 Oct 03

check outgoing e-mails.

The time taken to do this, may be the cause for the long (perceived) delay.

  Lionheart ♥ 23:28 14 Oct 03

Can you not log-on to Tesco's web mail service and check to see what emails you are receiving.

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