HDMI Sound Issue - Mobile Intel(R) 4 Series Express Chipset Family

  John-P 10 Jun 12


I am hoping that somebody will be able to help me here, I have an Acer Aspire 5738 laptop with the following issue, please read carefully I am trying to explain as best I can;

Initial problem: When I plugged my laptop into a television (tried three different TV's), the picture showed on the TV but sound would not come through the TV speakers, it only came through the laptop speakers. When I went into the sound manager there was no HDMI device showing, I had the 'show disabled devices' and show disconnected devices' checked.

I have now solved this issue by updating my chipset driver to an older version (a 2008 version), and that has solved the sound problem so it now comes through my TV.

Current Problem Obviously now everything is working as I want it, I need to keep this older chipset, but when I restart my computer it seems to revert to the latest version, and at the same time removes the HDMI audio option and I therefore cannot get sound through my TV speakers again, so every time I restart my computer I have to reload the older chipset, which is quite annoying.

Is there anyway I can keep the computer running this older chipset permanently, or can anyone advise how I can ensure the HDMI audio option doesn't disappear? I'm on windows 7, 32 bit.

Thanks in advance.

John :)

  rdave13 10 Jun 12

First of all go to windows update. On the left select change settings select Check for updates but let me choose whether to download and install them Click OK. Next step is to turn off automatic driver installation

  buteman 10 Jun 12

With HDMI you have to change the volume using the remote control for the TV.

Well thats how it works for me on my other computer.

  John-P 10 Jun 12

rdave13 - Wow that was quick and easy, I didn't expect that, that's great thank you very much indeed :), I shall report back after a few restarts and confirm this as solved.

Thanks again,

John :)


This thread is now locked and can not be replied to.

Windows 10 Home vs Windows 10 Pro comparison: Here are the extra features you get in the Pro version

Why Formula-e needs to go faster

How Instagram spots trends

How to use Apple Music in the UK: Complete guide to Apple Music's features

We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message