Recently bought a new mobile phone & new Ipod, already had Itunes installed for my Ipod & had software installed for my samsung mobile. Never had problems with my previous Ipod or mobile phones connecting to my PC but my 2 new devices are not being recognised by my PC! When I plug the USBcables in I get the message "Cannot install this hardware - there was a problem installing this hardware, an error occured during the installation of the device, the data is invalid" Cant work out what Im doing wrong , never had this problem before. The only difference is I have installed Macafee security since getting them. Any help Appreciated!
I uninstalled my Macafee anti-virus & still have the same problem. One of the messages I get when I try to install my Ipod is "This device is not configured correctly. (Code 1)" Does anyone know how I can fix this?
Your PC might think that it is your old phone and old iPod but its not. You need to uninstall the old ones from Device Manager
At the command prompt, type "set devmgr_show_nonpresent_devices=1" (without quotes) and press Enter. You won't get a prompt in response; the command prompt will stay blank. At the same instance of the command prompt, type "start devmgmt.msc" (no quotes) and press Enter. The Device Manager will launch in a separate window. Now, enable the Device Manager to show ghosted devices by clicking View then Display Hidden Devices. Right click and uninstall all entries relating to phones or iPods.
Really appreciate the help Ditch999, I can get into Device manager but I dont see the command prompt where I type in the details?? I cant see my old ipod or mobile in the list & that includes when i show hidden devices? Excuse my ignorance on the subject, but just cant seem to get it right!!
Managed to open device manager via the way you explained, deleted what I thought was related to previous ipod & phone but still getting the same message, saying hardware could not be installed as data is invalid!